Tru-Escape Mystery and Escape Rooms

Frequently Asked Questions

Q. What is an Escape room?
A. Escape rooms are Live action team based games where players discover clues, solve puzzles and accomplish tasks in one or more themed rooms in order to accomplish a specific goal in a set amount of time.

Q. Is there an age limit?
A. Most rooms are designed for ages 12 and up. However if you book a room privately and want to bring younger children, you may do so.

Q. What if I need to cancel?
A. Call us 24hrs in advance to cancel or reschedule. Less than 24 hr notice we cannot offer a refund.

Q. Is it scary?
A. Most rooms are family friendly and not scare based. There are certain themes that bare more intense and will be noted in the room description.

Q. How early should we arrive?
A. Please be on site 15 minutes before your scheduled time.

Q. Will we really be locked in the room?
A. No. By law we need to keep the door unlocked.

Q. Will we be with other players?
A. Unless you buy all the tickets for that time you may be with other players. You can book a private session.